Refund policy

Returns & Refund Policy – HomeTidy UK

Thank you for shopping with HomeTidy UK. We want you to be completely satisfied with your purchase.

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Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• You must provide proof of purchase

To start a return, please contact us at:

📧 info@hometidyuk.com

Please do not return items without contacting us first.

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Non-Returnable Items

The following items cannot be returned:

• Used or damaged items (not due to our error)

• Personal care items (if opened)

• Sale or clearance items

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Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

• Your refund will be processed within 5–7 business days

• Refunds will be issued to your original payment method

Please note:

• Original shipping costs are non-refundable (if applicable)

• Banks may take additional time to process the refund

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Damaged or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the issue

We will arrange a replacement or full refund at no extra cost.

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Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again

2. Contact your card provider

3. Contact your bank

If you still need assistance, please email us at:

📧 info@hometidyuk.com